We can offer online MIAM’s and Mediations and in person mediations at multiple locations click here to contact us.
Internal Complaints policy :
If the client wishes to withdraw from mediation when raising a complaint, they should notify the mediator by email as soon as possible so all parties concerned can look for alternative methods of resolution. An alternative mediator can be appointed within the same practice; all parties would need to agree to this or parties can move to a different mediation service and restart the process; all parties would need to agree or an alternative route to resolution may be followed.
Client will be requested to put complaint in writing explaining the areas of concerns directly to the mediator.
Mediator will organise a one to one session with the client to discuss the concerns and possible resolutions.
Should the resolution meeting not be successful the mediator will in line with FMA practice requirements escalate to her personal professional conduct supervisor who will then work with the client and the mediator towards resolution.
Second stage Complaints process
If resolution is still not met and the above process has been fulfilled you may raise your complaint direct to the FMC regulating body.
Please note a complaint cannot be raised with FMC until mediation has finished and the mediator and supervisor resolution steps have been undertaken.